Collection of Lost Items

Dear passengers, in case you have misplaced your belongings in the cabin or other working areas of Xiamen Airlines , kindly check the detailed pictures of the items for confirmation on the “遗留物品查询” module. You may access through the Xiamen Airlines APP, Xiamen Airlines mini program, Xiamen Airlines official account, and other Xiamen Airlines official channels. We vow to provide you with the following services:

Safekeeping Services 

Delivery Services

1. On-site delivery: The passenger shall present their identity documents and proof of travel to complete the formalities on site.

2. Collection by Authorized Representative: The authorized representative shall bring their own identity documents, the Power of Attorney for Claim of Lost Item, the passenger’s identity documents and proof of travel to complete the formalities on site.(Click here to download the Power of Attorney for Claim of Lost Item)

3. Entrust Airline with Delivery:

a) Subject to acceptance and transport restrictions, the following items may not be shipped: dangerous goods (electronic devices with built-in lithium batteries, such as power banks, electronic cigarettes, etc.), fragile items, fresh and perishable goods, items emitting strong odors, etc.

b) Currently, this service is available only for shipments originating from Xiamen (Xiamen Airlines, Hebei Airlines, Jiangxi Airlines, China Southern Airlines), Fuzhou (Xiamen Airlines, Hebei Airlines, Jiangxi Airlines), and Hangzhou (Xiamen Airlines, Hebei Airlines, Jiangxi Airlines).

c) Please contact Baggage Inquiry by telephone, and then send the Power of Attorney for Express Delivery of Lost Item, the passenger's identity documents, and proof of travel to the designated email address. The airline will arrange express delivery collect on delivery. (Click here to download Power of Attorney for Express Delivery of Lost Item). 

4. Time Limit for Collection: Confirmed lost items belonging to identified owners must be claimed within the item retention period. Otherwise, they shall be deemed abandoned.

For leftover items claim at other terminal, please inquire:

(Contact Information of Xiamen Airlines Lost items Inquiry Departments)